Customer Feedback is your Barometer – Tap it Gently to See the Future Providing an efficient and effective response to people who make complaints poses significant challenges for any organisation providing services to members of the public. When the services in question are medical care and treatment, the complexities only multiply. Across both the NHS and independent healthcare sector, in recent years there has been a focus on improving the standard and timeliness of responses to complaints. Whilst those aims are wholly laudable (and particularly before publication […]

Harnessing the Power of Complaints